Bogdan Gecić, Founding Partner at Gecić Law, was quoted in Forbes, the leading global business publication, in an article titled “9 Effective Ways to Be Proactive About Customer Service”.
Bogdan joined a panel of experts and shared his perspective on how to manage customer service effectively.
“Understanding the client’s business deeply and thinking of their immediate needs ahead of time is essential. One must build a culture focused on adding value and finding solutions to issues beyond the obvious. It would be best if you always walked the walk, fulfilling your promises with conviction. Those are elements of winning customer service that builds trust, the key to building true partnerships,” Bogdan said.
The Forbes expert panel comprised members of the Young Entrepreneurs Council. The YEC is a global, invitation-only, US-based community of entrepreneurs and leaders under the age of 45, who have made a major impact in diverse industries and sectors. Members of the YEC include leaders behind some of the world’s most exciting startups and companies such as Airbnb, Reddit, Behance, Living Social, and Justin. tv.
As a Harvard Graduate with a strong European foothold, Bogdan contributes to YEC as one of the few members of this elite organisation from outside the US, offering a unique multidimensional perspective to this extraordinary community. At the same time, YEC offers a platform for transatlantic knowledge sharing and collaboration.
To read Forbes’ full article, please click here.
